We accept all major credit cards (VISA, Mastercard, AMEX, Maestro), PayPal, Google Pay, and Shop Pay.

Order Processing and Delivery Times
Once we receive your order, our logistics team will carefully and efficiently prepare it within 5-10 days. This preparation time ensures that every detail is handled with precision and care, providing you with the highest quality products.

How long will it take to receive my order?
The delivery time for your order is typically between 3-4 weeks after it has been shipped. However, this timeframe can vary significantly based on the specifics of the shipment and the fabrication process:

• Shorter Delivery Times: Some products, especially smaller items that are in stock, may have much shorter delivery times. These items can be shipped quickly and arrive sooner.
• Longer Delivery Times: Larger products or those made from difficult-to-work materials, such as marble or solid wood crafted by artisans, may require more time to fabricate and ship.

Global Sourcing and Expertise
Our shipments can be made from any of our four main warehouses located in China, USA, Germany, or Turkey. We collaborate with various suppliers and offer a range of quality options:

• USA: We work with some of the best lighting specialists in the USA, ensuring top-notch craftsmanship and innovative designs.
• China: Contrary to common misconceptions, China is home to some of the finest marble artisans in the world. Our Chinese partners include experts who are skilled in working with marble and even carving jade, the most expensive type of marble on the planet.
• Germany: Germany is renowned for its spectacular handling of various types of rock. Our German suppliers provide exceptional quality in stone and rock craftsmanship, contributing to the diverse and high-quality selections we offer.
• Turkey: Turkey is one of the world’s leading producers of marble, celebrated for its artisan craftsmanship and exceptional quality. Our Turkish suppliers are masters in working with marble, producing some of the finest hand-crafted pieces available globally, combining tradition with modern techniques to create extraordinary products.

We collaborate with suppliers from different locations because we seek quality, which can be found in many places around the world. This 3-4 week delivery timeframe is an average for many of our products. To get the most accurate information regarding your specific order, we highly recommend consulting our professionals via email or WhatsApp. They can provide you with detailed insights tailored to your particular purchase.

For further details, please refer to our comprehensive shipping policy.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

At Hipnos Nicte Home, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with an item, our return process is designed to be straightforward and accommodating.

How to Initiate a Return

If you wish to return an item, please contact us within 30 days of receiving your order.

You will need to provide your order number and a brief explanation of your reason for returning the product.

Our customer service team will assess your return request and provide further instructions if the return is approved.

Please note that all items must be returned in their original condition with all packaging intact.

For a detailed list of items that are considered final sale (non-returnable), please refer to our Returns Policy.

Return Shipping Responsibilities

Please be aware that all return shipping fees, as well as any other miscellaneous charges, are the responsibility of the customer. We recommend that you use a trackable shipping service or purchase shipping insurance to ensure that your return reaches us safely.

Defective, Incorrect, or Damaged Items

If you receive an item that is defective, incorrect, or damaged, please contact us immediately within 7 days of delivery.

To facilitate a swift resolution, please include your order number, detailed photographs of the item(s), and any relevant references concerning the condition of the package upon arrival.

Our dedicated team will prioritize your query and strive to resolve your issue as promptly as possible.

Processing Returns

Once we receive your returned item, please allow up to 14 business days for us to process the return. You will receive an email notification confirming that your return has been processed.

Refund Issuance

Refunds are credited back to your original method of payment.

If you made your purchase using a credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days of us receiving the returned item or cancellation request.

Please contact your bank or card issuer if you have any questions regarding when the credit will be posted to your account.

If you do not see the refund in your account after this period, please reach out to your bank or credit card company.

It may take additional time before the refund is officially posted.

Additional Support

We are here to support you throughout the buying and returning process.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Our goal at Hipnos Nicte Home is to ensure that your experience with us is as smooth and positive as possible.

Thank you for choosing Hipnos Nicte Home, where we strive to meet your home décor needs with quality and care.